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What We Write About.


Monthly Archives: February 2012


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Pic­ture This! — A look (literally!) at interpretations of branding.

As the phrase goes, a pic­ture is worth a thou­sand words, and we’re inter­ested in your thoughts! We know what we think of this photo, but what we really want is to know what you have to say about it and its ties to brand­ing by com­ment­ing below. Also, got a cre­ative and catchy cap­tion? We’d love to hear that, as well!

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Con­tent Marketing — A brief overview of what it is and three ways you can use it to leverage your brand.

Con­tent mar­ket­ing, one of the most com­monly used busi­ness “buzz­words” of the 21st cen­tury, can be highly effec­tive, if a) you know what it is, and b) you know how to use it. By the end of this post, not only will you know what con­tent mar­ket­ing is but will dis­cover three sim­ple ways to use it in posi­tion­ing your brand.

Any­time I hear some­one ref­er­ence or sug­gest con­tent mar­ket­ing, I often pay close atten­tion to con­text clues to under­stand what exactly they mean. Let me explain. When peo­ple refer to con­tent mar­ket­ing, gen­er­ally they are under­stand­ing it one of three ways:

1) They think it is tak­ing qual­ity infor­ma­tion and using it to lit­er­ally mar­ket the prod­uct; replac­ing the tra­di­tional, exhausted sales pitch

2) They think of it as a means by which they attract cus­tomers and build a rep­u­ta­tion; or

3) They think of it as a nec­es­sary com­po­nent to build­ing their brand that requires spend­ing money

Now, you’re prob­a­bly think­ing that all of those sound cor­rect. And, I would be happy to inform you that you’re right. Con­tent mar­ket­ing is not one of the three choices, but all of the above men­tioned. It’s about tak­ing what you know and putting it to use to sup­port your busi­ness and your goals. So, how can you use con­tent mar­ket­ing to build your brand? Let’s take a look!

The first way you can apply con­tent mar­ket­ing to sup­port your busi­ness and build your brand is by estab­lish­ing a rep­u­ta­tion. The num­ber one obsta­cle all busi­nesses face when sell­ing a prod­uct is gain­ing trust from con­sumers. Unfor­tu­nately, we oper­ate in a mar­ket where peo­ple are con­stantly scammed and cheated out of their money. Pro­duc­ing fac­tual and help­ful con­tent that not only tells your cus­tomers you are trust­wor­thy, but demon­strates it is highly powerful.

The sec­ond way con­tent mar­ket­ing can effec­tively lever­age your busi­ness and brand is using it in the form of a care­fully crafted sales let­ter. While attention-spans tend to be short, there is still hope for the long-lived method, but it does require some restruc­tur­ing. Where sales let­ters dur­ing my grandfather’s day were long and highly-detailed, today’s let­ter has taken new form. Use strong and inter­est­ing lan­guage that entices and engages your reader. Use a short story to demon­strate your objec­tive and end with a sim­ple call to action. With the tech­nol­ogy avail­able in today’s mar­ket­place, it can be as easy as vis­it­ing your com­pany web­site, or mobile app.

Finally, once your com­pany has estab­lished a well-recognized and trust­wor­thy rep­u­ta­tion and you’ve set your­self apart from your com­peti­tors as a thought-leader in the indus­try, paid con­tent is a great way to take your brand to the next step. With the pop­u­lar­ity of iPads, Kindle’s and Nook’s among cus­tomers alike, pro­duc­ing instruc­tional, infor­ma­tional, or even devel­op­men­tal con­tent for your cus­tomers to sub­scribe to is a great way to share your exper­tise and con­tinue build­ing your brand. Pre­sen­ta­tion is every­thing, so pack­age your mate­r­ial in the form of a “course” with tran­scripts, a work­book, and work­sheets. While this may require more money, it also demands greater respect and posi­tions you with a greater rep­u­ta­tion (which we all know is key to suc­cess­ful business).

Con­tent mar­ket­ing is a large topic, that unfor­tu­nately can’t be cov­ered in one blog post. How­ever, hope­fully you have a gen­eral idea of what it is and three use­ful ways you can use con­tent to estab­lish, posi­tion, and lever­age your brand.

How does your com­pany use con­tent mar­ket­ing, and what forms do you find to be most effective?

find interesting.

Mar­ian Bantjes — A look at the designer's personal touch to custom cards.

While most peo­ple use Christ­mas as a time to reach out to fam­ily and friends through card-sending, Mar­ian Ban­t­jes, famous designer and illus­tra­tor, waits a few months until Valentine’s Day, instead. And, she doesn’t just send out ordi­nary, store-bought cards. Over the past eight years, Ban­t­jes’ valen­tines have included laser-cutting, hand-lettering, recy­cling of old cards, and even draw­ing an indi­vid­ual valen­tine for every one of the 150 peo­ple on her list. It is her beau­ti­ful, care­ful and per­sonal atten­tion to detail that has led her to such remark­able suc­cess in brand­ing and design.

This year, inspired by the travel she fre­quently does, Ban­t­jes repur­posed old post­cards sent from from around the world as the can­vas for her valen­tines. The post­cards dated from 1901 to about 1990, and some of them had even been sent before, evi­denced by the hand­writ­ten mes­sages on the back. To add a per­sonal touch, her mes­sage, “From me wher­ever I am/To you wher­ever you are,” was printed in sil­ver over each one. You can see more of this year’s cards here.

While Ban­t­jes’ cus­tom cards require a lot of time and effort to send out (her valen­tines list has grown close to 480 peo­ple), it is a nice ges­ture that we can eas­ily use on a smaller scale. Some­times, just a sim­ple and per­son­al­ized detail can make all the difference.

For more inspi­ra­tion, you can see her valen­tines from other years, here: 2005200620072008200920102011

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Social Media Management — Are you targeting the right audience?

When social net­work­ing sites first hit the Web, I found myself fas­ci­nated with the idea that I could con­nect with my friends and keep up with cur­rent hap­pen­ings at all hours of the day. From fol­low­ing my favorite celebri­ties to check­ing out the lat­est from all of my friends’ week­ends, I quickly found myself addicted to the sites — giv­ing myself the offi­cial title of a social media “junkie”. It wasn’t until I set­tled into my career path that I saw the true poten­tial of these sites and their abil­ity to effec­tively rep­re­sent and posi­tion a brand  while con­nect­ing with con­sumers in such a way that had never been mas­tered before. But, how can com­pa­nies know if they’re truly con­nect­ing with their audi­ence? Is there a “secret” to effec­tively and effi­ciently man­ag­ing your company’s social media plat­forms to lever­age your brand? Let’s take a look at how you can iden­tify and deter­mine if you’re talk­ing to the right peo­ple, and how to effec­tively man­age your company’s social media channels.

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have on our wish list.

2012 Designer’s Wish List — Ten creative and "well-branded" items I want this year.

Each year, I have my eye on a few items I am really inter­ested in acquir­ing, whether they are tech-y or just plain cool. Call it brand mon­i­tor­ing, if you will. Last year, my list was more tech-inspired with the iPad and Apple TV at the top. This year, my list ranges from weekly cod­ing lessons to the highly unat­tain­able iPhone-controlled Cof­fee Faucet. Regard­less, most of the items I find inter­est­ing typ­i­cally revolve around well-branded prod­ucts or services.

My list is sorted by most attain­able (start­ing with one) to most unat­tain­able (end­ing with ten). It is also sort of in the order I plan on pur­chas­ing these items. Enjoy this year’s eclec­tic list and maybe some of these things will end up at the top of your list, as well.

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Your Brand May Not Be For Every­one (and that’s okay!) — How identifying and sticking to your organization's expertise will position you for success.

Recently, I stum­bled upon a file of old pro­pos­als. It’s fun to see where some of our rela­tion­ships began. It’s also inter­est­ing to revisit those that failed to pass the “esti­mate” phase. Sur­pris­ingly, in review­ing some of the deals that we didn’t win, I was at ease with the unmatched relationships.

In busi­ness, the mantra is often that more is bet­ter; we’re tasked to sell as much prod­uct as pos­si­ble. How­ever, some­where along the way we must ask our­selves if every poten­tial rela­tion­ship is a right fit for both parties.

This is really more of a dis­cus­sion in tar­get mar­ket­ing than any­thing else. You see, when I reviewed the projects that we didn’t “win”, it was clear that some of these projects were out­side of our rebrand­ing scope. Opt­ing out of busi­ness oppor­tu­ni­ties in effort to stick to our organization’s fun­da­men­tal val­ues and vision wasn’t nec­es­sar­ily a loss, but rather an oppor­tu­nity for growth in our field of expertise.

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